Return Policy

FireFlyFlame Return & Support Policy

At FireFlyFlame, we strive to provide a seamless shopping experience and ensure your satisfaction. If a product does not meet your expectations, we’re here to assist you every step of the way.

For Damaged, Incorrect, or Incomplete Items

Please contact us immediately for assistance:
📞 Phone: (720) 725-5582
📧 Email: Support@FireFlyFlame.com

Return Guidelines

Eligibility
Most unused items can be returned within 30 days of delivery.

Condition
Items must be unused, unassembled, and returned in their original packaging.

Fees
Return shipping costs and a 20% restocking fee will be deducted from your refund.

How to Initiate a Return

Phone
Call us at (720) 725-5582 within 30 days of delivery.
Email
Send a request to Support@FireFlyFlame.com within 30 days of delivery.

Return Process

You will receive an email within one business day confirming whether your return request has been accepted or denied.
If approved, we will email you the following within one to two business days:
- Return authorization
- Return instructions
- Return shipping label
From the date you receive the return authorization, you have 30 days to return the product.
Once we receive and inspect the returned item, your refund will be processed within one to two weeks.

Please note:

If the return is due to an error on our part or a damaged/defective item, we will provide a prepaid return shipping label.
If the return is for any other reason (e.g., change of mind or incorrect purchase), you are responsible for return shipping costs.

Items Ineligible for Return

Clearance items
Custom-made and made-to-order products
Items marked “non-returnable” in the item description
Used items, or items that have been installed or assembled
Bundled kits sold at a discounted rate (the entire bundle must be returned)

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