Returns Policy
At FireFlyFlame, we are committed to making your shopping experience enjoyable and seamless. Your satisfaction is our top priority. If a product doesn’t meet your expectations, we are here to help.
For Damaged, Incorrect, and Incomplete Items Please contact us immediately by phone at (720) 725-5582 or by email at Support@FireflyFlame.com so we can assist you.
Return Guidelines
Eligibility
Most unused items can be returned within 30 days of delivery.
Condition
Items must be unused, unassembled, and returned in their original packaging.
Fees
Return shipping costs and a 20% restocking fee will be deducted from your refund.
How to Initiate a Return
PhoneCall us at (720) 725-5582 within 30 days of delivery.
Send a request to Support@FireflyFlame.com within 30 days of delivery.
Process
- You will receive an email confirming whether your return request has been accepted or denied within one business day.
- If accepted, an itemized return authorization, return shipping labels, and detailed instructions will be emailed to you within one to two business days.
- From the date you receive the return authorization email, you will have 30 days to return the product.
- Upon receiving and inspecting the returned item, we will issue your refund within one to two weeks.
- Any items returned outside of this process or period will not be eligible for a refund.
Items Ineligible for Return
- Clearance items
- Custom-made and made-to-order products
- Items marked “non-returnable” in the item description
- Used items, or items that have been installed or assembled
- For bundled kits sold at a discounted rate, the entire bundle or kit must be returned
Thank you for choosing FireFlyFlame. We are dedicated to ensuring your satisfaction and are here to help with any concerns you may have.
Best regards,
The FireFlyFlame Team