Our Privacy policy

Last Updated: 3/24/25


Welcome to FireFlyFlame.com! This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or make a purchase.

1. Personal Information We Collect

When you visit FireFlyFlame.com, we may collect the following information:

✅ Automatically Collected Data: We collect details about your device (e.g., web browser, IP address, cookies) and browsing activity (e.g., pages viewed, interactions with our site).

✅ Order & Contact Information: When you make a purchase or request a quote, we collect your name, billing and shipping addresses, phone number, email address, and payment details.

2. How We Use Your Information

We use your information to:

  • Fulfill orders and process payments

  • Respond to inquiries and provide customer support

  • Screen for fraud and security risks

  • Improve our website and customer experience

  • Send you marketing updates (if you’ve opted in)

3. Sharing Your Information

To serve you better, we may share your information with:

✔ Our trusted manufacturing partner – to assist with order fulfillment and product customization.
✔ Third-party service providers – such as payment processors, shipping carriers, and analytics providers (e.g., Google Analytics).
✔ Legal authorities – if required to comply with laws or protect our rights.

💡 We do NOT sell your personal information to third parties.

4. Your Rights & Choices

If you are a resident of certain regions (e.g., the EU under GDPR), you have the right to:
✅ Access, correct, or delete your personal information
✅ Opt-out of targeted marketing communications
✅ Request details about how your data is used

To exercise these rights, contact us at Support@FireFlyFlame.com .

5. Data Retention

We retain your order and contact details unless you request deletion. Some records may be kept for legal or accounting purposes.

6. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and continued use of our website means you accept the updated terms.

7. Contact Us

If you have any questions about our privacy practices, feel free to reach out:

📧 Email: Support@FireFlyFlame.com 
📞 Phone: (720) 725-5582
📍 Address: 12420 W. 54th Dr. Unit 1, Arvada, CO 80002